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Airow Gun warrants this product to be free from defects in materials and workmanship for a period of 180 days from the original date of purchase by the initial owner/purchaser. This warranty does not apply to defects discovered after purchase that were caused by the unauthorized modifications and alterations of our product. This warranty will be voided if damage occurs due to improper operation, dropping the product, attempting to dismantle or modify it, using inferior quality ammo or foreign objects, failure to carry out routine maintenance or any other cosmetic modifications. Airow Gun will replace or repair, without charge, any of its Airow Gun products that have failed through defect in material or workmanship. Airow Gun is dedicated to providing you with the ultimate in shooting products and the quality support necessary to satisfactorily enjoy the sport. Warranty and Repair Procedure
If you should encounter any problems with your Airow Gun, please use the following steps to initiate the warranty or non-warranty repair process:
1. You must have an Return Merchandise Authorization Number (RMA#) in order to ship your Airow Gun product. In order to obtain an RMA#, contact Airow Gun Customer Service toll free:
866-349-1130 or
sales@airowgunsales.com
2. When you receive your RMA#, you will be given instructions on how to send your product. Postage and delivery charges must be prepaid. Ship or deliver your product to:
1820 W 7th Avenue, Eugene, OR 97402
Take care when shipping your Airow Gun product by adequately packing it. Airow Gun is not responsible for damage to your product while in shipment. Shipping insurance isn’t required but recommended.
3. Include a brief statement regarding the requested repair work. We will return ship it to you usually within 72 hours after we receive it via regular ground shipment. If you wish to have it returned using a faster service, you can request NEXT DAY AIR or SECOND DAY AIR. You will be charged for this service and must include your credit card number with the expiration date. Your card will be charged the difference in additional cost over regular ground shipping service.
4. When sending your Airow Gun in for repair within the 180-day warranty period be sure to include a copy of the original sales receipt from the date of purchase. Be sure to include your full name, address & phone number.
5. If your Airow Gun needs repair after the 180-day warranty period, contact Airow Gun toll free at
866-349-1130 and we will advise you how to return your gun for repair. If the gun is repairable you will be given a return authorization number and an estimated cost of the repair plus the cost of return shipping.
Disclaimer of Liability
By accepting this archery product, buyer agrees to hold harmless the manufacturer and all associated parties from liability for any damage to persons or property which may result, for any reason, from the use of this product. |
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